Shipping Information

Pool and Spa Direct ship all goods via Australia post, Startrack Express, Couriers Please or Fastway couriers. We endeavour to protect all goods against damage. All orders over $200 are shipped free to mainland Australia excepting some bulky products where exclusion is mentioned on the product page (eg- Sand filters).

On all orders below $200 to mainland Australia  will incur a flat rate of $15.00 excepting excluded products as above.  We reserve the right to vary the freight cost from that shown in the shopping cart in instances where goods are being sent to regions deemed remote, isolated, not serviced or for heavy or large items. Any variation will require us to notify you prior to dispatch. If you are paying via direct deposit it is recommended you contact us before payment in case there is a variation in freight costs. We cannot ship to Post Office Boxes - a physical delivery address is required.

We guarantee same day dispatch for all of all stocked products. We may need to order goods into stock which may take from 1 day up to 6 weeks depending if we need to import stock from another country. Once in stock we will then contact you to approve payment & ship (unless it is a special order where we will require pre-payment before importing or stocking).